Cancelling an order

You can cancel an order yourself from your order tracking page or account order history, as long as it hasn't already been packed or dispatched. Once an order has shipped, it can no longer be cancelled — you're welcome to request a return instead once it arrives.

Requesting a return

Returns can be requested from the same order tracking page or account order history within the return window for your order. Items should be unused, unwashed, and in their original packaging with tags attached.

Refund processing

Once a return is approved and the item is received back, refunds are issued to the original online payment method. Processing times depend on your bank or payment provider and are outside our direct control once initiated.

Non-returnable items

Made-to-order, altered, or customized pieces may not be eligible for return — this is noted on the product page at the time of purchase where it applies.

Questions about a specific order

For anything specific to an order already in progress, the fastest path is your order tracking page — it shows exactly which actions (cancel, return) are available for that order's current status.